ASSISTIVE TECHNOLOGY SERVICES PROVIDER IN NEW HAMPSHIRE

ENHANCING INDEPENDENCE THROUGH TECHNOLOGICAL INNOVATION AND SUPPORT

Assistive Technology Services in New Hampshire provide adaptive tools and equipment to help individuals with disabilities or mobility challenges live independently. These services focus on evaluating needs, selecting devices, and providing training to maximize functionality and quality of life. Assistive Technology Services are authorized under New Hampshire Medicaid Home and Community-Based Services (HCBS) Waiver programs.

1. GOVERNING AGENCIES

Agency: New Hampshire Department of Health and Human Services (DHHS)

Role: Administers Medicaid waiver funding for Assistive Technology Services and manages provider enrollment, service authorization, and reimbursement.

Agency: Bureau of Elderly and Adult Services (BEAS)

Role: Ensures quality standards, service delivery, and compliance for Assistive Technology Services under HCBS waiver programs.

Agency: Centers for Medicare & Medicaid Services (CMS)

Role: Provides federal oversight ensuring Medicaid-funded Assistive Technology Services meet HCBS quality, person-centered planning, and participant protection standards.

2. ASSISTIVE TECHNOLOGY SERVICES OVERVIEW

Assistive Technology Services enhance daily living by offering devices and tools that support physical, sensory, or cognitive impairments.

Approved providers may deliver:

• Needs Assessment: Evaluating individual requirements for adaptive devices.

• Device Selection: Recommending tools such as mobility aids, communication devices, or adaptive household equipment.

• Installation and Setup: Setting up devices in the home or community setting.

• User Training: Educating individuals and caregivers on the proper use and maintenance of assistive technology.

• Device Maintenance: Providing ongoing support, repair, and technical assistance.

• Adaptive Communication Devices: Speech-generating devices, hearing aids, and visual aids.

• Environmental Controls: Home automation solutions for accessibility and safety.

All services are provided according to the Individualized Service Plan (ISP) to meet the participant’s specific needs.

3. LICENSING & PROVIDER APPROVAL REQUIREMENTS

Prerequisites:

• Register the business entity with the New Hampshire Secretary of State.

• Obtain EIN from the IRS and NPI (Type 2).

• Enroll as a Medicaid Waiver Assistive Technology provider via the New Hampshire Medicaid Provider Enrollment Portal.

• Obtain any required certification for device installation and technical support.

• Maintain general liability and professional liability insurance.

• Develop policies for equipment assessment, installation, and safety management.

• Ensure staff meet background checks, health screenings, and technical training requirements.

4. NEW HAMPSHIRE PROVIDER ENROLLMENT PROCESS

Initial Interest and Application:

• Complete the Provider Enrollment Application through the New Hampshire Medicaid Provider Enrollment Portal for Assistive Technology Services under HCBS waivers.

Application and Documentation Submission:

• Submit Articles of Incorporation, proof of EIN/NPI, insurance certificates, professional certifications, and policy manuals.

Program Readiness Review:

• DHHS and BEAS evaluate provider readiness, including safety protocols, installation procedures, and staff qualifications.

Approval & Medicaid Enrollment:

• Upon approval, providers are authorized to bill Medicaid for Assistive Technology Services using designated billing codes.

5. REQUIRED DOCUMENTATION

• Articles of Incorporation or Business License (New Hampshire Secretary of State)

• IRS EIN confirmation

• NPI confirmation

• Professional certifications (e.g., Assistive Technology Professional (ATP))

• Proof of general and professional liability insurance

• Assistive Technology Services Policy & Procedure Manual including:

  • Needs assessment, device selection, and installation protocols

  • Maintenance, troubleshooting, and user training procedures

  • Staff credentialing, background checks, and ongoing training records

  • HIPAA compliance, client rights, and grievance handling

  • Documentation standards for device usage tracking and Medicaid billing

  • Safety protocols, emergency response, and maintenance schedules

  • Quality assurance and compliance monitoring

6. STAFFING REQUIREMENTS

Role: Assistive Technology Program Director

Requirements: Bachelor’s degree in rehabilitation technology, healthcare administration, or related field; certification as an Assistive Technology Professional (ATP) preferred.

Role: Assistive Technology Specialists

Requirements: Certification in assistive technology assessment and device implementation; experience with mobility aids and adaptive devices; background clearance.

Role: Support Technicians

Requirements: Technical training in device setup and repair; experience in customer support and maintenance services.

All staff must complete:

• Training in adaptive equipment installation and client safety

• HIPAA compliance and client rights education

• Ongoing professional development and technical certification updates

• Annual competency evaluations and safety protocol refreshers

7. MEDICAID WAIVER PROGRAMS

Assistive Technology Services are available under the following New Hampshire Medicaid Waivers:

• Choices for Independence (CFI) Waiver

• Developmental Disabilities (DD) Waiver

• Acquired Brain Disorder (ABD) Waiver

• In-Home Support (IHS) Waiver for Children

• Home and Community-Based Services (HCBS) Waiver

Services may include:

• Installation of mobility aids (e.g., wheelchairs, walkers, transfer devices)

• Adaptive communication devices for speech, hearing, or vision impairments

• Smart home adaptations for safety and accessibility

• Technology training for individuals and caregivers

• Equipment maintenance and repair services

8. TIMELINE TO LAUNCH

Phase: Business Formation and Compliance Preparation

Timeline: 1–2 months

Phase: Staff Hiring, Credentialing, and Program Development

Timeline: 2–3 months

Phase: New Hampshire Medicaid Provider Enrollment and Readiness Review

Timeline: 60–90 days

Phase: Medicaid Billing Setup and Assistive Technology Service Launch

Timeline: 30–45 days

9. CONTACT INFORMATION

New Hampshire Department of Health and Human Services (DHHS)

Website: https://www.dhhs.nh.gov/

Bureau of Elderly and Adult Services (BEAS)

Website: https://www.dhhs.nh.gov/programs-services/aging-and-adult-support

New Hampshire Medicaid Provider Enrollment Portal

Website: https://nhmmis.nh.gov/

Centers for Medicare & Medicaid Services (CMS)

Website: https://www.cms.gov/

WAIVER CONSULTING GROUP’S START-UP ASSISTANCE SERVICE — NEW HAMPSHIRE ASSISTIVE TECHNOLOGY SERVICES PROVIDER

WCG supports agencies in launching Medicaid-compliant Assistive Technology Services in New Hampshire, offering:

Scope of Work:

• Business registration, Medicaid enrollment, and licensing support

• Policy manual development for adaptive equipment planning and safety management

• Staff credentialing, training program templates, and technical guidance

• Medicaid billing setup and audit-prepared financial management

• Branding, website development, and client engagement strategies

• Quality assurance systems for device safety, user satisfaction, and compliance

• Collaboration with healthcare providers and community organizations for referrals

Continue To Our Client Portal To Get Started

Our Client Portal offers a wealth of resources that you can explore related to various programs and state requirements.