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Frequently asked questions
Position Title: License & Certification Specialist
Department: Operations
Reports To: Licensing & Certification Manager
Location: Remote, Hybrid, or On-site
Company Overview
The Waiver Consulting Group, LLC is a leader in providing comprehensive waiver consulting services. Our mission is to provide comprehensive support that sets our clients up for success. We understand the intricacies of the Medicaid Waiver, Licensing, and Credentialing processes. Our expert team is dedicated to offering end-to-end support, from the initial planning stages to ongoing compliance, training, marketing, and beyond. We take pride in handling the complexities of licensing, credentialing, policy formulation, branding, regulatory guidance, and enrollment, allowing you to focus on your core mission of delivering quality care.
Position Summary
The License & Certification Specialist plays a crucial role in ensuring our clients maintain compliance with state and federal regulations regarding licensing and certifications. An ideal candidate handles the day-to-day tasks of license and certification applications, renewals, and tracking deadlines. This position requires meticulous attention to detail, strong organizational skills, and the ability to understand and adhere to ever-changing regulatory requirements.
Key Responsibilities
Research and Analysis:
Stay informed about current and upcoming licensing and certification requirements across multiple states relevant to waiver services.
Analyze client documentation to identify potential gaps or areas of non-compliance.
Proactively research and update internal databases to track regulatory changes.
Application and Documentation:
Assist clients in gathering and preparing necessary documentation for license and certification applications.
Complete, submit, and track applications ensuring timely renewals and addressing any potential issues.
Maintain meticulous records of all license/certification applications, renewals, and related communications.
Collaboration and Communication:
Work closely with the Licensing & Certification Manager and other team members to ensure seamless processes and efficient service delivery.
Clearly communicate licensing and certification requirements to clients, explaining complex regulations in an easily understandable manner.
Liaise with regulatory agencies, building relationships, and resolving inquiries as needed.
Qualifications and Skills
Education: Associate degree in healthcare administration, business, or a related field preferred. Equivalent experience will be considered.
Experience: Minimum of 1-2 years of experience in a healthcare, administrative, or regulatory compliance setting. Experience with waiver systems is a significant advantage.
Detail-Oriented: Possess a high level of accuracy and attention to detail.
Proactive: Self-motivated with the ability to manage deadlines and anticipate potential issues.
Excellent Communication Skills: Strong written and verbal communication skills, particularly in explaining complex information clearly.
Technology Proficiency: Comfortable with various database systems, word processing, and spreadsheet software.
Compensation and Benefits
Competitive salary commensurate with experience.
Comprehensive benefits package (health, dental, vision, PTO, etc.)
To Apply
Please complete the online application form, attach your resume and cover letter outlining your relevant experience and interest in the position.
Position Title: Credentialing Specialist
Department: Operations
Reports To: Licensing & Certification Manager
Location: Remote, Hybrid, or On-site
Company Overview
The Waiver Consulting Group, LLC is a leader in providing comprehensive waiver consulting services. Our mission is to provide comprehensive support that sets our clients up for success. We understand the intricacies of the Medicaid Waiver, Licensing, and Credentialing processes. Our expert team is dedicated to offering end-to-end support, from the initial planning stages to ongoing compliance, training, marketing, and beyond. We take pride in handling the complexities of licensing, credentialing, policy formulation, branding, regulatory guidance, and enrollment, allowing you to focus on your core mission of delivering quality care.
Position Summary
The Credentialing Specialist ensures timely and accurate credentialing of our clients with various insurance providers and payers. This role requires a deep understanding of credentialing processes, strong communication skills, and a commitment to exceptional client service within the healthcare sector.
Key Responsibilities
Credentialing Applications:
Gather and meticulously verify all required provider information and documentation for timely credentialing applications.
Complete, submit, and diligently track credentialing applications with various insurance providers and payers.
Follow up persistently with providers and payers to ensure applications move through the process smoothly, addressing potential delays or inquiries.
Provider Enrollment:
Assist clients with Medicaid enrollment and revalidation processes.
Coordinate the gathering of necessary documentation and ensure accurate submission to relevant agencies.
Track enrollment applications, proactively addressing any issues or delays that may arise.
Database Management
Maintain accurate and up-to-date records of all credentialing and enrollment activities within the company database.
Generate reports on provider credentialing status, payer networks, and other relevant metrics.
Collaboration and Communication
Collaborate closely with the Licensing & Certification Manager to streamline processes and address complex issues.
Clearly communicate credentialing timelines, requirements, and potential delays to clients.
Build relationships with payer representatives to facilitate efficient communication and problem resolution.
Qualifications and Skills
Education: Associate degree in healthcare administration, business, or a related field preferred. Equivalent experience will be considered.
Experience: Minimum of 1-2 years of experience in credentialing within a healthcare setting. Experience with Medicaid and waiver-related programs is highly advantageous.
Strong Organizational Skills: Ability to manage multiple applications, prioritize tasks, and meet strict deadlines with exceptional attention to detail.
Tech-Savvy: Proficiency with credentialing databases, word processing, and spreadsheet software.
Problem-Solving Mindset: Possess a proactive approach to identifying and resolving issues related to the credentialing process.
Excellent Communication: Strong written and verbal communication skills, particularly in interactions with clients and payers.
Compensation and Benefits:
Traditional Benefits
Competitive Salary
Comprehensive Healthcare
Paid Time Off (PTO)
Professional Development(Conference attendance reimbursement or tuition assistance).
Unique Perks
Flexible Work Options:
Remote Work Friendly (remote or hybrid work models).
Flexible Scheduling (flextime or compressed workweeks where possible).
Focus on Well-being:
Mental Health Resources (Employee Assistance Programs (EAPs) or subsidized counseling).
Wellness Programs (Gym memberships discounts, virtual fitness classes, etc.)
Continuous Learning Culture:
In-House Training: (webinars and workshops)
Mentorship Program: (Pairing experienced staff with new team members).
Commitment to Community:
Volunteer Time Off (VTO): Paid time for employees to volunteer at relevant organizations.
Company-organized Charity Drives: Foster a sense of shared purpose.
To Apply
Please submit your resume and cover letter outlining your relevant experience and interest in the position.
Position Title: Certification Documentation Analyst/Publisher
Department: Operations
Reports To: Licensing & Certification Manager
Location: Remote, Hybrid, or On-site
Company Overview
The Waiver Consulting Group, LLC is a leader in providing comprehensive waiver consulting services. Our mission is to provide comprehensive support that sets our clients up for success. We understand the intricacies of the Medicaid Waiver, Licensing, and Credentialing processes. Our expert team is dedicated to offering end-to-end support, from the initial planning stages to ongoing compliance, training, marketing, and beyond. We take pride in handling the complexities of licensing, credentialing, policy formulation, branding, regulatory guidance, and enrollment, allowing you to focus on your core mission of delivering quality care.
Position Summary
The Certification Documentation Analyst/Publisher plays a vital role in ensuring the quality and accuracy of documentation required for various certification processes. This position demands meticulous attention to detail, knowledge of regulatory requirements, and the ability to produce clear and polished documents within tight deadlines.
Key Responsibilities
Document Analysis and Preparation:
Analyze and review existing certification documents, identifying gaps, inconsistencies, or areas requiring updates.
Collaborate with subject matter experts to gather information and develop clear, concise, and compliant certification materials.
Create and update templates for various certification documents, ensuring consistency in format and content.
Proofread and edit documents for accuracy, grammar, and adherence to company style guidelines.
Document Formatting and Publishing:
Utilize desktop publishing software to format documents for a professional and polished presentation.
Understand document versioning and maintain an organized repository of current and archived documentation.
Prepare documents for distribution in various formats (print, electronic/online systems).
Regulatory Compliance:
Stay informed about current and upcoming certification requirements relevant to the organization's industry or field.
Ensure all documents comply with applicable regulations, standards, and best practices.
Process Improvement:
Collaborate with the Licensing & Certification Manager to identify and improve documentation processes, maximizing efficiency and accuracy.
Qualifications and Skills
Education: Associate degree in a relevant field (English, communications, technical writing) preferred. Equivalent experience will be considered.
Experience: Minimum of 1-2 years of experience in a technical writing, documentation, or related role. Experience in a regulated environment preferred.
Attention to Detail: Exceptional ability to spot inconsistencies, errors, and potential non-compliance issues within documents.
Document Formatting Expertise: Proficiency with desktop publishing software (e.g., Adobe InDesign, Microsoft Word, etc.)
Communication and Collaboration Skills: Ability to work effectively with subject matter experts and stakeholders.
Regulatory Knowledge: Familiarity with regulatory bodies and standards relevant to the field (desirable, not essential)
Compensation and Benefits:
Traditional Benefits
Competitive Salary
Comprehensive Healthcare
Paid Time Off (PTO)
Professional Development(Conference attendance reimbursement or tuition assistance).
Unique Perks
Flexible Work Options:
Remote Work Friendly (remote or hybrid work models).
Flexible Scheduling (flextime or compressed workweeks where possible).
Focus on Well-being:
Mental Health Resources (Employee Assistance Programs (EAPs) or subsidized counseling).
Wellness Programs (Gym memberships discounts, virtual fitness classes, etc.)
Continuous Learning Culture:
In-House Training: (webinars and workshops)
Mentorship Program: (Pairing experienced staff with new team members).
Commitment to Community:
Volunteer Time Off (VTO): Paid time for employees to volunteer at relevant organizations.
Company-organized Charity Drives: Foster a sense of shared purpose.
To Apply
Please submit your resume, cover letter, and a portfolio of relevant documentation/writing samples.
Position Title: Customer/Provider Support Specialist
Department: Business Development Unit
Reports To: Business Development Manager
Location: Remote, Hybrid, or On-site
Company Overview
The Waiver Consulting Group, LLC is a leader in providing comprehensive waiver consulting services. Our mission is to provide comprehensive support that sets our clients up for success. We understand the intricacies of the Medicaid Waiver, Licensing, and Credentialing processes. Our expert team is dedicated to offering end-to-end support, from the initial planning stages to ongoing compliance, training, marketing, and beyond. We take pride in handling the complexities of licensing, credentialing, policy formulation, branding, regulatory guidance, and enrollment, allowing you to focus on your core mission of delivering quality care.
Position Summary
The Customer/Provider Support Specialist serves as the frontline of our company, providing exceptional support to both our valued clients and healthcare providers. This role requires a solutions-oriented approach, excellent communication skills, and a passion for delivering outstanding customer experiences.
Key Responsibilities
Customer and Provider Inquiries:
Respond promptly to client and provider inquiries via phone, email, and other communication channels.
Troubleshoot issues, provide guidance, and answer questions regarding our services, processes, and policies.
Accurately document all interactions in the company's CRM or support tracking system.
Problem Resolution:
Investigate and resolve customer/provider issues in a timely and efficient manner.
Escalate complex issues to the appropriate team members or management as necessary.
Proactively identify recurring issues and contribute to solutions for process improvement.
Relationship Building:
Foster positive relationships with clients and providers through clear communication, professionalism, and a dedication to providing helpful solutions.
Represent the company in a positive and helpful manner at all times.
Administrative Support:
Assist with updating client and provider information within the company databases.
May contribute to the development of knowledge base articles, FAQs, or other support materials.
Qualifications and Skills
Education: High school diploma or equivalent required. Associate degree or relevant coursework preferred.
Experience: Minimum of 1-2 years of experience in a customer service, call center, or support-related role. Experience in the healthcare industry is a plus.
Excellent Communication: Strong verbal and written communication skills, including active listening and the ability to explain information clearly.
Customer-Centric Mindset: A genuine desire to help people and deliver positive experiences.
Problem Solving: Ability to think critically, troubleshoot issues, and find creative solutions.
Technology Aptitude: Proficient in using CRM systems, email, and other standard office software.
Compensation and Benefits:
Traditional Benefits
Competitive Salary
Comprehensive Healthcare
Paid Time Off (PTO)
Professional Development(Conference attendance reimbursement or tuition assistance).
Unique Perks
Flexible Work Options:
Remote Work Friendly (remote or hybrid work models).
Flexible Scheduling (flextime or compressed workweeks where possible).
Focus on Well-being:
Mental Health Resources (Employee Assistance Programs (EAPs) or subsidized counseling).
Wellness Programs (Gym memberships discounts, virtual fitness classes, etc.)
Continuous Learning Culture:
In-House Training: (webinars and workshops)
Mentorship Program: (Pairing experienced staff with new team members).
Commitment to Community:
Volunteer Time Off (VTO): Paid time for employees to volunteer at relevant organizations.
Company-organized Charity Drives: Foster a sense of shared purpose.
To Apply
Please submit your resume and cover letter outlining your relevant experience and interest in the position.
Position Title: Marketing & Communications Specialist
Department: Business Development Unit
Reports To: Business Development Manager
Location: Remote, Hybrid, or On-site
Company Overview
The Waiver Consulting Group, LLC is a leader in providing comprehensive waiver consulting services. Our mission is to provide comprehensive support that sets our clients up for success. We understand the intricacies of the Medicaid Waiver, Licensing, and Credentialing processes. Our expert team is dedicated to offering end-to-end support, from the initial planning stages to ongoing compliance, training, marketing, and beyond. We take pride in handling the complexities of licensing, credentialing, policy formulation, branding, regulatory guidance, and enrollment, allowing you to focus on your core mission of delivering quality care.
Position Summary
The Marketing & Communications Specialist plays a vital role in developing and executing integrated marketing campaigns that promote the company's brand, services, and mission. This position requires creativity, strong writing skills, and the ability to seamlessly manage multiple projects in a fast-paced environment.
Key Responsibilities
Content Development:
Create compelling marketing materials including website copy, blog posts, case studies, email campaigns, social media content, and other collateral.
Ensure all content aligns with the company's brand voice, messaging, and overall marketing strategy.
Proofread and edit content for accuracy and clarity.
Digital Marketing:
Manage social media channels, develop engaging social media campaigns, and track analytics/performance.
Assist with email marketing, including newsletter creation, list management, and campaign reporting.
Contribute to SEO optimization and website updates.
Public Relations & Media:
Develop and maintain relationships with media outlets and industry influencers.
Draft press releases, media pitches, and coordinate media outreach.
Event Support:
Assist in the planning and execution of marketing events, tradeshows, webinars, etc.
Create event signage, brochures, and other promotional materials.
Market Research & Analysis:
Stay informed of industry trends, competitor activity, and target audience preferences.
Track marketing campaign metrics and contribute to reporting and analysis.
Qualifications and Skills
Education: Bachelor's degree in marketing, communications, journalism, or a related field.
Experience: 1-3 years of experience in a marketing or communications role.
Superb Writing and Editing: Exceptional verbal and written communication skills with a keen eye for detail.
Digital Marketing Savvy: Experience with social media management, email marketing platforms, and basic SEO practices.
Creativity and Innovation: Ability to generate fresh ideas and execute engaging marketing campaigns.
Organization & Project Management: Proven ability to manage multiple projects simultaneously and meet deadlines.
Desired Skills (Optional):
Graphic design experience using Adobe Creative Suite or similar tools
Experience with paid advertising platforms (Google Ads, social media advertising)
Basic understanding of web analytics tools (Google Analytics, etc.)
Compensation and Benefits:
Traditional Benefits
Competitive Salary
Comprehensive Healthcare
Paid Time Off (PTO)
Professional Development(Conference attendance reimbursement or tuition assistance).
Unique Perks
Flexible Work Options:
Remote Work Friendly (remote or hybrid work models).
Flexible Scheduling (flextime or compressed workweeks where possible).
Focus on Well-being:
Mental Health Resources (Employee Assistance Programs (EAPs) or subsidized counseling).
Wellness Programs (Gym memberships discounts, virtual fitness classes, etc.)
Continuous Learning Culture:
In-House Training: (webinars and workshops)
Mentorship Program: (Pairing experienced staff with new team members).
Commitment to Community:
Volunteer Time Off (VTO): Paid time for employees to volunteer at relevant organizations.
Company-organized Charity Drives: Foster a sense of shared purpose.
To Apply
Please submit your resume, cover letter, and portfolio of relevant work samples.
Position Title: Account Manager
Department: Business Development Unit
Reports To: Business Development Manager
Location: Philadelphia, Pennsylvania
Company Overview
The Waiver Consulting Group, LLC is a leader in providing comprehensive waiver consulting services. Our mission is to provide comprehensive support that sets our clients up for success. We understand the intricacies of the Medicaid Waiver, Licensing, and Credentialing processes. Our expert team is dedicated to offering end-to-end support, from the initial planning stages to ongoing compliance, training, marketing, and beyond. We take pride in handling the complexities of licensing, credentialing, policy formulation, branding, regulatory guidance, and enrollment, allowing you to focus on your core mission of delivering quality care.
Position Summary
The Account Manager is responsible for building and maintaining strong relationships with assigned clients, ensuring their needs are met, and maximizing the value they receive from our products/services. This role requires a blend of relationship management, sales acumen, and an understanding of our solutions to drive client satisfaction and retention.
Key Responsibilities
Relationship Management:
Serve as the primary point of contact for a portfolio of clients, understanding their business needs and goals.
Build trust and rapport with key decision-makers within client organizations.
Proactively address client concerns, troubleshoot issues, and escalate when necessary.
Client Success and Retention:
Monitor client usage and satisfaction levels, identifying potential areas for improvement or additional services.
Conduct regular check-ins and business reviews to proactively ensure client needs are met.
Coordinate renewals and negotiate contracts, ensuring long-term client retention.
Upselling & Cross-selling:
Identify opportunities to expand existing client relationships by introducing additional products or services that align with their needs.
Develop compelling value propositions that highlight the benefits of expanded service offerings.
Advocacy and Feedback:
Act as an advocate for clients internally, ensuring their feedback is heard and considered for product/service enhancements.
Collaborate with product development, support, and other teams to address client needs and improve overall experience.
Reporting and Forecasting:
Maintain accurate records of client interactions, account status, and sales forecasts in company CRM.
Participate in sales forecasting and reporting activities to track progress toward goals.
Qualifications and Skills
Education: Bachelor's degree in business, marketing, communications, or a related field preferred.
Experience: 2-4 years of experience in account management, sales, or a client-facing role.
Relationship Builder: Exceptional interpersonal skills with the ability to establish rapport and cultivate strong client relationships.
Communication Excellence: Strong verbal and written communication skills, adept at tailoring communication style to various stakeholders.
Problem Solver: Proactive and results-oriented, with the ability to resolve client issues and drive solutions.
Negotiation and Sales Skills: Persuasive and comfortable with upselling, cross-selling, and contract negotiation.
Compensation and Benefits:
Traditional Benefits
Competitive Salary
Comprehensive Healthcare
Paid Time Off (PTO)
Professional Development(Conference attendance reimbursement or tuition assistance).
Unique Perks
Flexible Work Options:
Remote Work Friendly (remote or hybrid work models).
Flexible Scheduling (flextime or compressed workweeks where possible).
Focus on Well-being:
Mental Health Resources (Employee Assistance Programs (EAPs) or subsidized counseling).
Wellness Programs (Gym memberships discounts, virtual fitness classes, etc.)
Continuous Learning Culture:
In-House Training: (webinars and workshops)
Mentorship Program: (Pairing experienced staff with new team members).
Commitment to Community:
Volunteer Time Off (VTO): Paid time for employees to volunteer at relevant organizations.
Company-organized Charity Drives: Foster a sense of shared purpose.
To Apply
Please submit your resume and cover letter outlining your relevant experience and interest in the position.
Position Title: Business Information Technology Specialist
Department: Business Development Unit
Reports To: Business Development Manager
Location: Remote, Hybrid, or On-site
Company Overview
The Waiver Consulting Group, LLC is a leader in providing comprehensive waiver consulting services. Our mission is to provide comprehensive support that sets our clients up for success. We understand the intricacies of the Medicaid Waiver, Licensing, and Credentialing processes. Our expert team is dedicated to offering end-to-end support, from the initial planning stages to ongoing compliance, training, marketing, and beyond. We take pride in handling the complexities of licensing, credentialing, policy formulation, branding, regulatory guidance, and enrollment, allowing you to focus on your core mission of delivering quality care.
Position Summary
The Business Information Technology Specialist plays a crucial role in aligning IT solutions with business objectives. This position requires a strong understanding of business processes, technical expertise, and the ability to bridge the gap between IT and other departments.
Key Responsibilities
Business Analysis and Needs Assessment:
Collaborate with stakeholders across various departments to understand business processes, workflows, and technology needs.
Identify opportunities to improve efficiency, reduce costs, and enhance operations through technology solutions.
Translate business requirements into technical specifications and project plans.
System Implementation and Support:
Assist in the selection, implementation, and configuration of new software systems or upgrades to existing systems.
Provide ongoing support to users, including troubleshooting technical issues, training, and documentation.
Work closely with IT vendors and service providers to ensure timely and effective support.
Data Analysis and Reporting:
Extract, analyze, and interpret data from various business systems to generate insights that support decision-making.
Create reports, dashboards, and visualizations that effectively communicate key performance indicators (KPIs) and trends.
Project Management:
Participate in IT projects, ensuring on-time and on-budget delivery of technology solutions.
Manage timelines, resources, and communication with stakeholders throughout project lifecycles.
Continuous Improvement:
Stay informed about emerging technologies and industry trends that can benefit the organization.
Recommend and implement process improvements to enhance IT service delivery and efficiency.
Qualifications and Skills
Education: Bachelor's degree in Business Administration, Management Information Systems, Computer Science, or a related field.
Experience: 2-4 years of experience in an IT support, business analyst, or similar role. Experience in a relevant industry is a plus.
Business Acumen: Strong understanding of business concepts, processes, and their intersection with technology.
Technical Skills: Proficiency in common business software (CRM, ERP, etc.), database concepts, and scripting/querying languages (e.g., SQL)
Analytical Mindset: Ability to analyze problems, identify root causes, and propose data-driven solutions.
Communication and Collaboration: Excellent interpersonal skills with the ability to communicate effectively with both technical and non-technical stakeholders.
Compensation and Benefits:
Traditional Benefits
Competitive Salary
Comprehensive Healthcare
Paid Time Off (PTO)
Professional Development(Conference attendance reimbursement or tuition assistance).
Unique Perks
Flexible Work Options:
Remote Work Friendly (remote or hybrid work models).
Flexible Scheduling (flextime or compressed workweeks where possible).
Focus on Well-being:
Mental Health Resources (Employee Assistance Programs (EAPs) or subsidized counseling).
Wellness Programs (Gym memberships discounts, virtual fitness classes, etc.)
Continuous Learning Culture:
In-House Training: (webinars and workshops)
Mentorship Program: (Pairing experienced staff with new team members).
Commitment to Community:
Volunteer Time Off (VTO): Paid time for employees to volunteer at relevant organizations.
Company-organized Charity Drives: Foster a sense of shared purpose.
To Apply
Please submit your resume, cover letter, and a brief description of a project where you successfully aligned IT solutions with business needs.
Position Title: Regulatory Analyst
Department: Compliance Unit
Reports To: Regulatory Compliance Manager
Location: Remote, Hybrid, or On-site
Company Overview
The Waiver Consulting Group, LLC is a leader in providing comprehensive waiver consulting services. Our mission is to provide comprehensive support that sets our clients up for success. We understand the intricacies of the Medicaid Waiver, Licensing, and Credentialing processes. Our expert team is dedicated to offering end-to-end support, from the initial planning stages to ongoing compliance, training, marketing, and beyond. We take pride in handling the complexities of licensing, credentialing, policy formulation, branding, regulatory guidance, and enrollment, allowing you to focus on your core mission of delivering quality care.
Position Summary
The Regulatory Analyst plays a critical role in ensuring the company operates in compliance with all relevant laws, regulations, and industry standards as well as support client applications in this area. This role requires meticulous research, analytical skills, and the ability to understand and interpret complex regulatory requirements.
Key Responsibilities
Research and Analysis:
Stay informed about current and upcoming regulations applicable to the company's industry and areas of operation.
Conduct in-depth research on regulatory requirements, guidelines, and industry best practices.
Analyze company policies, procedures, and documentation to identify potential compliance gaps or areas for improvement.
Monitoring and Reporting:
Monitor regulatory changes and proactively communicate their potential impact to relevant stakeholders.
Prepare reports on regulatory compliance status, audit findings, and risk assessments.
Track and maintain documentation related to compliance activities.
Policy Development and Updates:
Assist in the development and revision of company policies and procedures to ensure alignment with regulatory requirements.
Collaborate with subject matter experts to incorporate regulatory insights into operational processes.
Training and Education:
Develop and deliver training materials on regulatory topics for company staff.
Provide guidance and support to teams to ensure adherence to regulatory standards.
Audits and Inspections:
Participate in internal audits and external regulatory inspections.
Assist in preparing for audits by gathering documentation and addressing potential non-compliance issues.
Qualifications and Skills
Education: Bachelor's degree in a relevant field such as law, business, healthcare, public policy, or a related discipline.
Experience: 1-3 years of experience in a regulatory, compliance, or legal support role. Experience within the specific industry is highly advantageous.
Detail-Oriented: Exceptional attention to detail with a strong focus on accuracy.
Analytical Mindset: Ability to interpret complex regulations, assess risks, and identify compliance issues.
Communication Skills: Excellent written and verbal communication skills, particularly in explaining regulations clearly and concisely.
Research Proficiency: Strong research skills and experience using legal or regulatory databases.
Compensation and Benefits:
Traditional Benefits
Competitive Salary
Comprehensive Healthcare
Paid Time Off (PTO)
Professional Development(Conference attendance reimbursement or tuition assistance).
Unique Perks
Flexible Work Options:
Remote Work Friendly (remote or hybrid work models).
Flexible Scheduling (flextime or compressed workweeks where possible).
Focus on Well-being:
Mental Health Resources (Employee Assistance Programs (EAPs) or subsidized counseling).
Wellness Programs (Gym memberships discounts, virtual fitness classes, etc.)
Continuous Learning Culture:
In-House Training: (webinars and workshops)
Mentorship Program: (Pairing experienced staff with new team members).
Commitment to Community:
Volunteer Time Off (VTO): Paid time for employees to volunteer at relevant organizations.
Company-organized Charity Drives: Foster a sense of shared purpose.
To Apply
Please submit your resume, cover letter highlighting your regulatory experience, and a brief writing sample demonstrating your analytical skills.
Position Title: Compliance Auditor
Department: Compliance
Reports To: Compliance Manager
Location: Remote, Hybrid, or On-site
Company Overview
The Waiver Consulting Group, LLC is a leader in providing comprehensive waiver consulting services. Our mission is to provide comprehensive support that sets our clients up for success. We understand the intricacies of the Medicaid Waiver, Licensing, and Credentialing processes. Our expert team is dedicated to offering end-to-end support, from the initial planning stages to ongoing compliance, training, marketing, and beyond. We take pride in handling the complexities of licensing, credentialing, policy formulation, branding, regulatory guidance, and enrollment, allowing you to focus on your core mission of delivering quality care.
Position Summary
The Compliance Auditor plays a vital role in upholding company standards by conducting comprehensive audits to ensure adherence to internal policies, external regulations, and industry best practices. This position requires meticulous attention to detail, strong analytical skills, and an unwavering commitment to integrity.
Key Responsibilities
Audit Planning and Execution:
Develop and execute audit plans covering various areas of compliance (e.g., financial, operational, regulatory).
Conduct thorough reviews of policies, procedures, documentation, and transactions to identify potential non-compliance or areas of risk.
Interview employees, observe processes, and test systems as required for comprehensive auditing.
Reporting and Follow-up:
Prepare detailed audit reports outlining findings, risks, and recommendations for corrective action.
Communicate audit results and recommendations effectively to management and relevant stakeholders.
Track the implementation of corrective actions and verify that compliance issues have been adequately addressed.
Continuous Improvement:
Identify trends in audit findings and recommend enhancements to company policies, procedures, and internal controls to mitigate risk and improve compliance.
Stay informed about changes in regulations, industry standards, and best practices that may impact the company's compliance posture.
Training and Education:
Assist in developing compliance training materials and delivering presentations to promote awareness throughout the organization.
Qualifications and Skills
Education: Bachelor's degree in accounting, finance, law, business, or a related field.
Experience: 2-5 years of experience in auditing, compliance, or a related role. Experience within a relevant industry is preferred.
Certifications: Relevant certifications are highly advantageous (e.g., Certified Internal Auditor (CIA), Certified Compliance & Ethics Professional (CCEP), or industry-specific certifications).
Analytical Skills: Strong analytical and investigative skills with the ability to assess data, identify patterns, and draw sound conclusions.
Attention to Detail: Meticulous and thorough with the ability to uncover potential compliance risks or discrepancies.
Impartiality and Integrity: Maintains objectivity, confidentiality, and exhibits the highest ethical standards.
Communication Skills: Excellent written and verbal communication skills for effective report writing and interaction with stakeholders.
Compensation and Benefits:
Traditional Benefits
Competitive Salary
Comprehensive Healthcare
Paid Time Off (PTO)
Professional Development(Conference attendance reimbursement or tuition assistance).
Unique Perks
Flexible Work Options:
Remote Work Friendly (remote or hybrid work models).
Flexible Scheduling (flextime or compressed workweeks where possible).
Focus on Well-being:
Mental Health Resources (Employee Assistance Programs (EAPs) or subsidized counseling).
Wellness Programs (Gym memberships discounts, virtual fitness classes, etc.)
Continuous Learning Culture:
In-House Training: (webinars and workshops)
Mentorship Program: (Pairing experienced staff with new team members).
Commitment to Community:
Volunteer Time Off (VTO): Paid time for employees to volunteer at relevant organizations.
Company-organized Charity Drives: Foster a sense of shared purpose.
To Apply
Please submit your resume, cover letter, relevant certifications, and a brief summary of your audit experience.
Position Title: Waiver Eligibility Specialist
Department: Waiver Success Unit
Reports To: Waiver Success Coordinator
Location: Remote, Hybrid, or On-site
Company Overview
The Waiver Consulting Group, LLC is a leader in providing comprehensive waiver consulting services. Our mission is to provide comprehensive support that sets our clients up for success. We understand the intricacies of the Medicaid Waiver, Licensing, and Credentialing processes. Our expert team is dedicated to offering end-to-end support, from the initial planning stages to ongoing compliance, training, marketing, and beyond. We take pride in handling the complexities of licensing, credentialing, policy formulation, branding, regulatory guidance, and enrollment, allowing you to focus on your core mission of delivering quality care.
Position Summary
The Waiver Eligibility Specialist plays a crucial role in assisting individuals with disabilities or other qualifying conditions to access essential services through Medicaid waiver programs. This position requires a thorough understanding of waiver eligibility requirements, strong attention to detail, and a commitment to client-centered service.
Key Responsibilities
Client Intake and Assessment:
Conduct comprehensive intake interviews with potential clients and their families to gather relevant personal, medical, and financial information.
Assess client needs and potential eligibility for various waiver programs based on state-specific guidelines.
Explain waiver programs, eligibility criteria, and application processes in a clear and understandable manner.
Application Support:
Assist clients in completing and submitting waiver applications, ensuring all required documentation is included.
Follow up with clients and relevant agencies to track application status and address any delays or inquiries.
Maintain accurate and detailed client records within the company's database or case management system.
Compliance and Regulations:
Stay updated on current and evolving waiver eligibility requirements and regulations at the state and federal levels.
Ensure strict adherence to all documentation and confidentiality standards.
Advocacy and Collaboration:
Advocate for clients' rights and best interests throughout the eligibility determination process.
Communicate and collaborate effectively with case managers, healthcare providers, state agencies, and other stakeholders to facilitate seamless service delivery.
Reporting:
Prepare reports on client eligibility status, waiver enrollment, and any related metrics.
Qualifications and Skills
Education: Associate degree in human services, social work, healthcare administration, or a related field preferred. High school diploma or equivalent and relevant experience will be considered.
Experience: 1-2 years of experience in a case management, eligibility determination, or social services setting. Experience working with waiver programs is highly advantageous.
Knowledge of Waivers: Understanding of Medicaid waiver programs, eligibility criteria, and application processes for your specific state.
Detail-Oriented: Meticulous attention to detail with a strong focus on accuracy in documentation and record-keeping.
Compassion and Empathy: Demonstrated ability to work with individuals with disabilities and their families in a sensitive and supportive manner.
Communication Skills: Excellent written and verbal communication skills, including the ability to explain complex information clearly.
Compensation and Benefits:
Traditional Benefits
Competitive Salary
Comprehensive Healthcare
Paid Time Off (PTO)
Professional Development(Conference attendance reimbursement or tuition assistance).
Unique Perks
Flexible Work Options:
Remote Work Friendly (remote or hybrid work models).
Flexible Scheduling (flextime or compressed workweeks where possible).
Focus on Well-being:
Mental Health Resources (Employee Assistance Programs (EAPs) or subsidized counseling).
Wellness Programs (Gym memberships discounts, virtual fitness classes, etc.)
Continuous Learning Culture:
In-House Training: (webinars and workshops)
Mentorship Program: (Pairing experienced staff with new team members).
Commitment to Community:
Volunteer Time Off (VTO): Paid time for employees to volunteer at relevant organizations.
Company-organized Charity Drives: Foster a sense of shared purpose.
To Apply
Please submit your resume, cover letter, and any relevant certifications.
Position Title: Training & Development Coordinator
Department: Waiver Success Unit
Reports To: Waiver Success Manager
Location: Remote, Hybrid, or On-site
Company Overview
The Waiver Consulting Group, LLC is a leader in providing comprehensive waiver consulting services. Our mission is to provide comprehensive support that sets our clients up for success. We understand the intricacies of the Medicaid Waiver, Licensing, and Credentialing processes. Our expert team is dedicated to offering end-to-end support, from the initial planning stages to ongoing compliance, training, marketing, and beyond. We take pride in handling the complexities of licensing, credentialing, policy formulation, branding, regulatory guidance, and enrollment, allowing you to focus on your core mission of delivering quality care.
Position Summary
The Training & Development Coordinator plays a vital role in supporting the company's learning and development initiatives. This position requires a passion for employee development, strong organizational skills, and the ability to manage multiple projects simultaneously.
Key Responsibilities
Training Needs Assessment:
Collaborate with department managers and HR to identify training needs across the organization.
Conduct surveys, interviews, or focus groups to gather insights into skill gaps and development priorities.
Analyze collected data to inform the development of training plans.
Training Delivery & Logistics
Coordinate the scheduling, logistics, and delivery of training programs, including both internal and external offerings.
Source and onboard trainers or facilitators, negotiate contracts, and manage vendor relationships.
Manage registration and attendance tracking for all training sessions.
Materials Development & Support:
Assist in the development of training materials, including presentations, handouts, and online resources.
Update and maintain existing training materials to ensure they remain relevant and accurate.
Work with subject matter experts to create engaging and effective learning content.
Program Evaluation:
Collect feedback from training participants and managers to assess the effectiveness of programs.
Analyze evaluation data to identify areas for improvement and make recommendations for future training initiatives.
Prepare reports on training outcomes and ROI (return on investment) for management.
Administrative Support:
Maintain accurate records of training participation, budgets, and program evaluations.
Assist in the organization and maintenance of the company's learning management system (LMS) if applicable.
Qualifications and Skills
Education: Bachelor's degree in human resources, education, organizational development, or a related field preferred.
Experience: 1-3 years of experience in a training, HR, or administrative support role. Experience in instructional design is a plus.
Organizational Skills: Exceptional attention to detail and the ability to manage multiple projects and deadlines.
Communication & Interpersonal Skills: Excellent written and verbal communication skills and the ability to interact effectively with employees at all levels.
Technology Proficiency: Comfortable with learning management systems (LMS), presentation software, and other e-learning tools.
Compensation and Benefits:
Traditional Benefits
Competitive Salary
Comprehensive Healthcare
Paid Time Off (PTO)
Professional Development(Conference attendance reimbursement or tuition assistance).
Unique Perks
Flexible Work Options:
Remote Work Friendly (remote or hybrid work models).
Flexible Scheduling (flextime or compressed workweeks where possible).
Focus on Well-being:
Mental Health Resources (Employee Assistance Programs (EAPs) or subsidized counseling).
Wellness Programs (Gym memberships discounts, virtual fitness classes, etc.)
Continuous Learning Culture:
In-House Training: (webinars and workshops)
Mentorship Program: (Pairing experienced staff with new team members).
Commitment to Community:
Volunteer Time Off (VTO): Paid time for employees to volunteer at relevant organizations.
Company-organized Charity Drives: Foster a sense of shared purpose.
To Apply
Please submit your resume, cover letter, and a portfolio of relevant work samples.
POSITION TITLE: Healthcare Data Analytics and Process Optimization Specialist
DEPARTMENT: Operations
REPORTS TO: Licensing & Certification Manager
LOCATION: Remote, Hybrid, or On-site
COMPANY OVERVIEW
The Waiver Consulting Group, LLC is a leader in providing comprehensive waiver consulting services. Our mission is to provide comprehensive support that sets our clients up for success. We understand the intricacies of the Medicaid Waiver, Licensing, and Credentialing processes. Our expert team is dedicated to offering end-to-end support, from the initial planning stages to ongoing compliance, training, marketing, and beyond. We take pride in handling the complexities of licensing, credentialing, policy formulation, branding, regulatory guidance, and enrollment, allowing you to focus on your core mission of delivering quality care.
POSITION SUMMARY
Waiver Consulting Group is seeking a highly skilled Healthcare Data Analytics and Process Optimization Specialist to drive data-driven decision-making and enhance our operational efficiency. This role will be instrumental in analyzing complex Home and Community-Based Services (HCBS) data, optimizing dashboard for client interactions and processes, and integrating advanced technological solutions to improve our service delivery.
KEY RESPONSIBILITIES:
1. Data Analysis and Reporting:
Conduct in-depth analysis of complex home and community-based services (HCBS) data using advanced machine learning techniques and data visualization tools.
Develop and implement improved reporting processes using ETL techniques, Python, SQL, and Pandas.
Create interactive dashboards using Tableau to present actionable insights to clients and internal stakeholders.
2. Process Optimization:
Apply machine learning techniques to develop more efficient systems for managing Home and Community-Based Services (HCBS) data.
Develop and validate predictive models to forecast trends in Home and Community-Based Services (HCBS) regulations and client needs.
Design and implement data pipelines to streamline internal processes and improve overall efficiency.
3. Technology Integration:
Develop custom software solutions using Python and SQL to address specific needs of the company and its clients.
Set up and maintain a robust data analytics infrastructure using tools like Azure and Power BI.
Implement automation solutions for licensing and certification processes to reduce manual work and improve accuracy.
Application Platform: low-code application development platform for case management
4. Collaboration and Communication:
Work closely with cross-functional teams to understand business needs and translate them into data-driven solutions.
Present complex data insights to both technical and non-technical audiences in a clear, actionable manner.
Provide guidance and training to team members on data analysis techniques and best practices.
REQUIRED QUALIFICATIONS:
Bachelor’s degree in data science, Computer Science, Physics, or a related field.
Strong proficiency in Python, SQL, and data manipulation libraries such as Pandas.
Experience with machine learning techniques, including predictive modeling and optimization algorithms.
Familiarity with data visualization tools, particularly Tableau.
Knowledge of ETL processes and big data technologies like Azure and Power BI.
Understanding of Home and Community-Based Services (HCBS) regulations and Medicaid Waiver processes is a plus.
Strong communication skills and ability to translate complex data insights into actionable recommendations.
Compensation and Benefits:
Traditional Benefits
Competitive Salary
Comprehensive Healthcare
Paid Time Off (PTO)
Professional Development(Conference attendance reimbursement or tuition assistance).
Unique Perks
Flexible Work Options:
Remote Work Friendly (remote or hybrid work models).
Flexible Scheduling (flextime or compressed workweeks where possible).
Focus on Well-being:
Mental Health Resources (Employee Assistance Programs (EAPs) or subsidized counseling).
Wellness Programs (Gym memberships discounts, virtual fitness classes, etc.)
Continuous Learning Culture:
In-House Training: (webinars and workshops)
Mentorship Program: (Pairing experienced staff with new team members).
Commitment to Community:
Volunteer Time Off (VTO): Paid time for employees to volunteer at relevant organizations.
Company-organized Charity Drives: Foster a sense of shared purpose.
To Apply
Please submit your resume, cover letter, and a portfolio of relevant work samples.
POSITION TITLE: Provider Success Associate
DEPARTMENT: Business Development
REPORTS TO: Licensing & Certification Manager
LOCATION: Remote, Hybrid, or On-site
COMPANY OVERVIEW
The Waiver Consulting Group, LLC is a leader in providing comprehensive waiver consulting services. Our mission is to provide comprehensive support that sets our clients up for success. We understand the intricacies of the Medicaid Waiver, Licensing, and Credentialing processes. Our expert team is dedicated to offering end-to-end support, from the initial planning stages to ongoing compliance, training, marketing, and beyond. We take pride in handling the complexities of licensing, credentialing, policy formulation, branding, regulatory guidance, and enrollment, allowing you to focus on your core mission of delivering quality care.
POSITION SUMMARY
Waiver Consulting Group is seeking a highly organized, personable, and proactive Client Intake and Onboarding Specialist to join our growing team. As the first point of contact for our new clients, you will play a critical role in shaping their experience and setting them up for success. You will be responsible for conducting initial client video meetings, guiding them through our intake process, and ensuring a seamless transition to our core consulting team. The ideal candidate is an exceptional communicator with a passion for creating positive client relationships and a keen eye for detail.
KEY RESPONSIBILITIES:
1. Initial Client Engagement:
Schedule and conduct initial video meetings with prospective and new clients.
Serve as the welcoming face of Waiver Consulting Group, building immediate rapport and trust.
Clearly articulate our company's value proposition, services, and the client journey.
Answer preliminary questions and set clear expectations for the process ahead.
2. Client Onboarding & Information Gathering:
Guide clients step-by-step through the entire onboarding process following the initial video call.
Collect all necessary documentation, forms, and information required to begin our services.
Proactively follow up with clients via email and phone to ensure all required items are submitted in a timely manner.
Verify the completeness and accuracy of all submitted client information.
3. Administrative & Process Management:
Maintain pristine and up-to-date client records in our Client Portal.
Prepare and organize client files for a smooth handoff to the assigned consultant(s).
Track key onboarding metrics, such as time-to-onboard and client completion rates.
Provide regular updates to the management team on the new client pipeline.
Continuously look for opportunities to refine and improve the client intake and onboarding experience.
REQUIRED QUALIFICATIONS:
Required:
2+ years of experience in a client-facing role such as customer service, client relations, account management, or paralegal/legal assistant.
Exceptional verbal and written communication skills, with a professional and empathetic demeanor.
High proficiency with video conferencing software (i.e. Google Meet).
Strong organizational skills and an incredible eye for detail.
Ability to manage multiple clients and tasks simultaneously without sacrificing quality.
Tech-savvy with proficiency in CRM software and the Microsoft Office or Google Workspace suite.
A proactive, problem-solving mindset.
Preferred:
Bachelor's degree in Business, Communications, or a related field.
Experience in a consulting or other professional services environment.
Experience specifically in an onboarding, intake, or client success role.
Compensation and Benefits:
Starting at $25
Traditional Benefits
Competitive Salary
Comprehensive Healthcare
Paid Time Off (PTO)
Professional Development(Conference attendance reimbursement or tuition assistance).
Unique Perks
Flexible Work Options:
Remote Work Friendly (remote or hybrid work models).
Flexible Scheduling (flextime or compressed workweeks where possible).
Focus on Well-being:
Mental Health Resources (Employee Assistance Programs (EAPs) or subsidized counseling).
Wellness Programs (Gym memberships discounts, virtual fitness classes, etc.)
Continuous Learning Culture:
In-House Training: (webinars and workshops)
Mentorship Program: (Pairing experienced staff with new team members).
Commitment to Community:
Volunteer Time Off (VTO): Paid time for employees to volunteer at relevant organizations.
Company-organized Charity Drives: Foster a sense of shared purpose.
To Apply
Please submit your resume, cover letter, and a portfolio of relevant work samples.
Why Work Here?
CLIENT-CENTRIC
We prioritize the success of our clients and go the extra mile to ensure their satisfaction. Our work assignment and triage decisions are made with their needs and goals at the forefront.
INNOVATION
We embrace new ideas and continuously seek ways to improve our services We are not afraid to challenge the status quo and find better solutions for your clients.
EXPERTISE
We boast of a team of highly skilled professionals with deep knowledge of healthcare regulations and best practices. We commit to ongoing learning and development.
RELIABILITY
We are committed to delivering consistent, high-quality services that our clients can depend on. We honor deadlines, communicate proactively, and follow through on our promises.
Why Reliability Matters At The Waiver Group!
TRUST-BUILDING
Healthcare agencies rely on us to help them navigate complex processes. Reliability fosters strong client relationships and long-term success.
TIME-SENSITIVE WORK
Meeting licensing deadlines and navigating regulatory requirements often requires strict time management. Reliability ensures clients don't face delays or setbacks.
ACCOUNTABILITY
We take our responsibilities seriously and stand behind our work, so that clients get the worth of their investment. Our Client Portal maintains an audit trail of our engagement with staff and client alike.
Benefits of Working At The Waiver Group
TRADITIOINAL BENEFITS
-
Competitive Salary
-
Comprehensive Healthcare
-
Paid Time Off (PTO)
-
Professional Development(Conference attendance reimbursement or tuition assistance).
UNIQUE PERKS
-
Flexible Work Options:
-
Remote Work Friendly (remote or hybrid work models).
-
Flexible Scheduling (flextime or compressed workweeks where possible).
-
-
Focus on Well-being:
-
Mental Health Resources (Employee Assistance Programs (EAPs) or subsidized counseling).
-
Wellness Programs (Gym memberships discounts, virtual fitness classes, etc.)
-
-
Continuous Learning Culture:
-
In-House Training: (webinars and workshops)
-
Mentorship Program: (Pairing experienced staff with new team members).
-
-
Commitment to Community:
-
Volunteer Time Off (VTO): Paid time for employees to volunteer at relevant organizations.
-
Company-organized Charity Drives: Foster a sense of shared purpose.
-
Meet Our Team Leaders
Dr. Michelle Gottlieb, Executive Officer
Dr. Gottlieb provides strategic leadership and oversees all aspects of the company. She ensures the company delivers exceptional advisory and technical services to clients, driving growth and maintaining compliance within the complex healthcare landscape.
Amara Kamara, MHS, MPM, MAIS, CCEP®
Licensing & Certification (L&C) Manager
The Licensing and Certification (L&C) Manager is a frontliner of the firm. He leads a team of specialists responsible for setting up new programs/services by obtaining and expertly navigating the complexities of licenses and certifications on behalf of our clients --a process that is essential for operating in the regulated healthcare sector. Amara oversees a team comprising of the L&C Specialist, Certification Analysts/Publisher, and Credential Specialist.
Email: amara.kamara@waivergroup.com
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Fatima Koroma, BSN, RN Business Development Manager (BDM)
The BDM is our Strategic Growth Leader. She drives the Waiver Group's expansion by identifying new markets, services, and partnership opportunities. She develops and executes a comprehensive business development plan to increase revenue, market share, as well as manpower. Our BDM wears multiple hats. She oversees the Customer Support Specialist, Marketing & Communication Specialist, Business Information Technology Specialist, and an Account Manager
Email: fatima@waivergroup.com
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Huo Jin, MBA, CHCR®, Compliance Manager
The Waiver Group's Compliance Manager plays a pivotal role in ensuring the organization not only adheres to complex healthcare regulations for its own risk management purpose bur also for our clients of various waiver programs and provider types across the United States. She safeguard the company's reputation and protect clients by proactively mitigating risks and fostering a culture of compliance. Ms. Jin supervises a Regulatory Analyst and a Compliance auditor.
Email: huo.jin@waivergroup.com
Dave Logan, MBA, CCEP®, Waiver Success Coordinator (WSC)
The Waiver Success Coordinator acts as a dedicated in-house advocate and guides for entrepreneurs seeking solutions to setup and expansion solutions to their waiver-funded services. The WSC works to ensure positive experiences and optimal outcomes for providers. The WSC supervises the Waiver Eligibility Specialist, and a Training & Development Coordinator.
Email: dave.logan@waivergroup.com