ADAPTIVE EQUIPMENT SERVICES PROVIDER IN NEW HAMPSHIRE

ENHANCING INDEPENDENCE THROUGH CUSTOMIZED EQUIPMENT AND TECHNOLOGY

Adaptive Equipment Services in New Hampshire provides essential devices and tools to help individuals with disabilities, chronic conditions, or mobility challenges maintain independence in their daily lives. These services include the selection, installation, and maintenance of adaptive devices that promote safety and accessibility. Adaptive Equipment Services are authorized under New Hampshire Medicaid Home and Community-Based Services (HCBS) Waiver programs.

1. GOVERNING AGENCIES

Agency: New Hampshire Department of Health and Human Services (DHHS)

Role: Administers Medicaid waiver funding for Adaptive Equipment Services and manages provider enrollment, service authorization, and reimbursement.

Agency: Bureau of Elderly and Adult Services (BEAS)

Role: Ensures quality standards, service delivery, and compliance for Adaptive Equipment Services under HCBS waiver programs.

Agency: Centers for Medicare & Medicaid Services (CMS)

Role: Provides federal oversight, ensuring Medicaid-funded Adaptive Equipment Services meet HCBS quality, person-centered planning, and participant protection standards.

2. ADAPTIVE EQUIPMENT SERVICES OVERVIEW

Adaptive Equipment Services provides devices and tools designed to enhance mobility, communication, and daily living for individuals with disabilities.

Approved providers may deliver:

• Needs Assessment: Evaluating the individual’s functional needs to recommend suitable equipment.

• Device Selection: Identifying adaptive devices such as walkers, wheelchairs, lifts, and communication aids.

• Installation and Setup: Ensuring proper placement and safety compliance of installed equipment.

• User Training: Educating individuals and caregivers on the correct use and maintenance of devices.

• Maintenance and Repair: Providing ongoing technical support and equipment maintenance.

• Home Modifications for Accessibility: Installing supportive devices like grab bars and ramps.

• Adaptive Communication Aids: Devices to support speech, hearing, or vision impairments.

All services are delivered according to the Individualized Service Plan (ISP) to meet the participant’s specific needs.

3. LICENSING & PROVIDER APPROVAL REQUIREMENTS

Prerequisites:

• Register the business entity with the New Hampshire Secretary of State.

• Obtain EIN from the IRS and NPI (Type 2).

• Enroll as a Medicaid Waiver Adaptive Equipment provider via the New Hampshire Medicaid Provider Enrollment Portal.

• Obtain any required certification for adaptive equipment installation and maintenance.

• Maintain general liability and professional liability insurance.

• Develop policies for equipment assessment, installation, safety, and maintenance.

• Ensure staff meet background checks, health screenings, and technical training requirements.

4. NEW HAMPSHIRE PROVIDER ENROLLMENT PROCESS

Initial Interest and Application:

• Complete the Provider Enrollment Application through the New Hampshire Medicaid Provider Enrollment Portal for Adaptive Equipment Services under HCBS waivers.

Application and Documentation Submission:

• Submit Articles of Incorporation, proof of EIN/NPI, insurance certificates, professional certifications, and policy manuals.

Program Readiness Review:

• DHHS and BEAS evaluate provider readiness, including safety protocols, installation procedures, and staff qualifications.

Approval & Medicaid Enrollment:

• Upon approval, providers are authorized to bill Medicaid for Adaptive Equipment Services using designated billing codes.

5. REQUIRED DOCUMENTATION

• Articles of Incorporation or Business License (New Hampshire Secretary of State)

• IRS EIN confirmation

• NPI confirmation

• Professional certifications (if applicable)

• Proof of general and professional liability insurance

• Adaptive Equipment Services Policy & Procedure Manual, including:

  • Needs assessment, device selection, and installation protocols

  • Maintenance, repair, and troubleshooting procedures

  • Staff credentialing, background checks, and ongoing training records

  • HIPAA compliance, client rights, and grievance handling

  • Documentation standards for equipment tracking and Medicaid billing

  • Safety protocols, emergency response, and maintenance schedules

  • Quality assurance and compliance monitoring

6. STAFFING REQUIREMENTS

Role: Adaptive Equipment Program Director

Requirements: Bachelor’s degree in rehabilitation technology, healthcare administration, or related field; certification as an Assistive Technology Professional (ATP) preferred.

Role: Adaptive Equipment Specialists

Requirements: Certification in adaptive equipment assessment and device implementation; experience with mobility aids and assistive devices; background clearance.

Role: Support Technicians

Requirements: Technical training in device setup and repair; experience in customer support and maintenance services.

All staff must complete:

• Training in adaptive equipment installation and client safety

• HIPAA compliance and client rights education

• Ongoing professional development and technical certification updates

• Annual competency evaluations and safety protocol refreshers

7. MEDICAID WAIVER PROGRAMS

Adaptive Equipment Services are available under the following New Hampshire Medicaid Waivers:

• Choices for Independence (CFI) Waiver

• Developmental Disabilities (DD) Waiver

• Acquired Brain Disorder (ABD) Waiver

• In-Home Support (IHS) Waiver for Children

• Home and Community-Based Services (HCBS) Waiver

Services may include:

• Installation of mobility aids (e.g., wheelchairs, walkers, transfer devices)

• Adaptive communication devices for speech, hearing, or vision impairments

• Safety and accessibility modifications (e.g., grab bars, ramps)

• Equipment maintenance and repair services

• User training and caregiver education on device use

8. TIMELINE TO LAUNCH

Phase: Business Formation and Compliance Preparation

Timeline: 1–2 months

Phase: Staff Hiring, Credentialing, and Program Development

Timeline: 2–3 months

Phase: New Hampshire Medicaid Provider Enrollment and Readiness Review

Timeline: 60–90 days

Phase: Medicaid Billing Setup and Adaptive Equipment Service Launch

Timeline: 30–45 days

9. CONTACT INFORMATION

New Hampshire Department of Health and Human Services (DHHS)

Website: https://www.dhhs.nh.gov/

Bureau of Elderly and Adult Services (BEAS)

Website: https://www.dhhs.nh.gov/programs-services/aging-and-adult-support

New Hampshire Medicaid Provider Enrollment Portal

Website: https://nhmmis.nh.gov/

Centers for Medicare & Medicaid Services (CMS)

Website: https://www.cms.gov/

WAIVER CONSULTING GROUP’S START-UP ASSISTANCE SERVICE — NEW HAMPSHIRE ADAPTIVE EQUIPMENT SERVICES PROVIDER

WCG supports healthcare agencies and adaptive technology providers in launching Medicaid-compliant Adaptive Equipment Services in New Hampshire, offering:

Scope of Work:

• Business registration, Medicaid enrollment, and licensing support

• Policy manual development for adaptive equipment planning and safety management

• Staff credentialing, training program templates, and technical guidance

• Medicaid billing setup and audit-prepared financial management

• Branding, website development, and client engagement strategies

• Quality assurance systems for device safety, user satisfaction, and compliance

• Collaboration with healthcare providers and community organizations for referrals

Continue To Our Client Portal To Get Started

Our Client Portal offers a wealth of resources that you can explore related to various programs and state requirements.