SUPPORT BROKER SERVICES PROVIDER IN MISSOURI

GUIDING INDIVIDUALS THROUGH SELF-DIRECTED CARE WITH PERSONALIZED PLANNING AND RESOURCE COORDINATION

Support Broker Services in Missouri assist individuals with disabilities and their families in managing self-directed care. These services focus on providing guidance, coordination, and assistance with service planning, budgeting, and navigating Medicaid waiver programs. Support Broker Services are available under Missouri’s Home and Community-Based Services (HCBS) Waivers.

1. GOVERNING AGENCIES

• Agency: Missouri Department of Health and Senior Services (DHSS)

  • Role: Administers Medicaid and HCBS Waiver programs, including support broker services

• Agency: Missouri Department of Social Services (DSS)

  • Role: Oversees Medicaid provider enrollment and service authorization

• Agency: Centers for Medicare & Medicaid Services (CMS)

  • Role: Provides federal oversight and ensures waiver compliance

2. SUPPORT BROKER SERVICE OVERVIEW

Support Broker Services help individuals and their families make informed decisions about self-directed care, develop person-centered plans, and manage service budgets. Services are customized according to the Individual Service Plan (ISP) or Person-Centered Plan (PCP) and may include:

• Assistance with developing self-directed care plans

• Budget management and financial planning for service utilization

• Navigating Medicaid waiver options and service coordination

• Advocacy and support for individual needs and preferences

• Ongoing monitoring and adjustment of service plans

3. LICENSING & PROVIDER APPROVAL REQUIREMENTS

Prerequisites:

• Register your business with the Missouri Secretary of State

• Obtain EIN from the IRS and NPI (Type 2)

• Enroll as a Medicaid provider with the Missouri Department of Social Services

• Obtain certification as a Support Broker if required

• Maintain liability insurance and documentation of staff qualifications

4. MEDICAID PROVIDER ENROLLMENT PROCESS

Step 1: Pre-Application Contact

• Contact the Missouri Department of Social Services to understand support broker provider requirements

Step 2: Application Submission

• Submit business registration, certification, liability insurance, and service descriptions

Step 3: License Verification

• Ensure compliance with state requirements for support broker services

Step 4: Approval and Medicaid Number Assignment

• Once approved, receive a Medicaid provider number and authorization to deliver services

5. REQUIRED DOCUMENTATION

• Articles of Incorporation or Business Name Registration

• IRS EIN Letter

• NPI confirmation

• Support Broker Certification (if applicable)

• Liability insurance certificate

• Policy & procedure manual including:

  • Client intake and planning protocols

  • Budget management and service coordination procedures

  • Documentation of interactions and client preferences

  • Staff training logs and supervision records

6. STAFFING REQUIREMENTS

Role: Support Broker Program Manager

• Requirements: Experience in case management, self-directed care, or disability services

Role: Support Broker Specialist

• Requirements:

  • High school diploma or equivalent

  • Training in self-directed care planning

  • Background check and TB clearance

Training Requirements:

• Person-centered planning and self-direction principles

• Budget management and financial accountability

• Client rights, privacy, and advocacy

• Documentation and client interaction best practices

7. MEDICAID WAIVER SERVICES

Support Broker Services in Missouri are available through:

• Aged and Disabled Waiver (ADW)

• Independent Living Waiver

• Medically Fragile Adult Waiver

Approved providers may deliver:

• Assistance with developing and managing self-directed care plans

• Budget planning and utilization tracking

• Coordination with Medicaid waiver services and community resources

8. TIMELINE TO LAUNCH

Phase: Business Formation

• Timeline: 1–2 weeks

Phase: Medicaid Provider Enrollment

• Timeline: 60–90 days

Phase: Staff Hiring and Training

• Timeline: 30–45 days

Phase: Client Intake and Service Setup

• Timeline: 2–4 weeks

9. CONTACT INFORMATION

Missouri Department of Health and Senior Services (DHSS)

• Website: https://health.mo.gov

Missouri Department of Social Services (DSS)

• Website: https://mydss.mo.gov

WAIVER CONSULTING GROUP'S START-UP ASSISTANCE SERVICE — MISSOURI SUPPORT BROKER SERVICES PROVIDER

We support agencies and entrepreneurs in launching compliant Support Broker Services across Missouri under the HCBS Waiver models.

Scope of Work:

• Business registration and licensing assistance

• Medicaid provider enrollment

• Policy & procedure manual for support broker operations

• Templates for client care plans and budget management logs

• Website, domain, and email setup

• Staff credentialing and training documentation

• Client intake packet and service planning forms

• Risk management and compliance protocols

• Referral networking with healthcare providers and community organizations

Continue To Our Client Portal To Get Started

Our Client Portal offers a wealth of resources that you can explore related to various programs and state requirements.