NON-MEDICAL TRANSPORTATION SERVICES PROVIDER IN DELAWARE

Fatumata Kaba
Jul 7
3 min read

SUPPORTING ACCESS TO COMMUNITY LIFE AND DAILY ACTIVITIES FOR INDIVIDUALS WITH DISABILITIES AND LONG-TERM SUPPORT NEEDS

Non-Medical Transportation Services in Delaware enable individuals enrolled in Medicaid waiver programs to access essential services, community programs, employment, and social opportunities that promote independence and inclusion. These services are available under the Delaware Lifespan Waiver, administered by the Division of Developmental Disabilities Services (DDDS), and are separate from Non-Emergency Medical Transportation (NEMT).

1. GOVERNING AGENCIES

Agency: Delaware Division of Developmental Disabilities Services (DDDS)

Role: Authorizes non-medical transportation for waiver participants and oversees provider compliance

Agency: Delaware Division of Medicaid and Medical Assistance (DMMA)

Role: Reimburses approved transportation providers under waiver programs

Agency: Centers for Medicare & Medicaid Services (CMS)

Role: Ensures compliance with federal Medicaid waiver standards for transportation access and inclusion

2. NON-MEDICAL TRANSPORTATION SERVICE OVERVIEW

Non-Medical Transportation Services support travel to waiver-authorized services and community-based activities as part of a participant’s Individual Service Plan (ISP). These services must be related to promoting independence, employment, or community integration.

Approved providers may deliver:

Transportation to day programs, employment, habilitation services, or volunteer sites
Rides to recreational, educational, or skill-building activities
Door-to-door or curb-to-curb services based on participant needs
Wheelchair-accessible transportation (as applicable)
Scheduling and route planning support
Mileage tracking and trip documentation

3. LICENSING & PROVIDER APPROVAL REQUIREMENTS

Prerequisites:

Register business with the Delaware Division of Corporations
Obtain EIN from the IRS and NPI (Type 2)
Enroll as a DDDS Non-Medical Transportation Provider
If providing accessible transportation, comply with ADA vehicle and driver safety standards
Carry commercial auto insurance, liability insurance, and maintain vehicle inspection records
Complete driver background checks and First Aid/CPR certification
Maintain a system for tracking trips, authorizations, and service utilization

4. PROVIDER ENROLLMENT PROCESS

Step 1: Business Registration and Insurance

Step 2: DDDS Application for Lifespan Waiver

Submit required documentation including driver screening, vehicle information, and transportation procedures

Step 3: Enroll in Delaware Medicaid (DMAP) if required for reimbursement

Coordinate service codes and billing setup for waiver services

Step 4: Coordinate with Support Coordinators and CMAs for referrals and trip authorizations

5. REQUIRED DOCUMENTATION

Articles of Incorporation or business registration
IRS EIN Letter
NPI confirmation
Commercial vehicle insurance and registration
DDDS transportation provider approval
Policy & procedure manual including:
- Trip authorization verification and scheduling protocols
- Driver background check and training logs
- Daily vehicle inspection checklist
- Incident and accident reporting forms
- HIPAA and confidentiality policies
- Emergency contact procedures and passenger safety protocol
- Trip log forms and mileage documentation

6. STAFFING REQUIREMENTS

Role: Transportation Driver / Support Aide

Requirements:

Valid Delaware driver’s license
Clean driving record and background check
CPR/First Aid certification (recommended)
Experience with individuals with disabilities preferred
ADA vehicle training (if transporting wheelchair users)

Training Requirements for All Staff:

Passenger safety and transfer assistance
HIPAA compliance and client confidentiality
Abuse prevention and mandated reporting
Emergency and vehicle breakdown procedures
Documentation and mileage log entry

7. MEDICAID WAIVER SERVICES

Non-Medical Transportation is reimbursed under:

Delaware Lifespan Waiver (DDDS)
Other HCBS waivers when included in the participant’s ISP

Approved providers may deliver:

Pre-authorized trips for community-based waiver services
Group or individual transport (as specified in plan)
Documentation and mileage submission for Medicaid billing
Coordination with DDDS teams and case managers

8. TIMELINE TO LAUNCH

Phase: Business Formation

Timeline: 1–2 weeks

Phase: Vehicle Setup, Insurance, and Safety Protocols

Timeline: 2–4 weeks

Phase: DDDS Provider Enrollment

Timeline: 30–60 days

Phase: Referral Activation and Route Scheduling

Timeline: Ongoing

9. CONTACT INFORMATION

Delaware Division of Developmental Disabilities Services (DDDS)

Phone: (302) 744-9600

Website: https://dhss.delaware.gov/dhss/ddds

Delaware Division of Medicaid and Medical Assistance (DMMA)

Phone: (302) 255-9500

Website: https://dhss.delaware.gov/dhss/dmma

Delaware Medicaid Provider Enrollment (DMAP)

Website: https://www.demap.dhss.delaware.gov

NON-MEDICAL TRANSPORTATION SERVICES PROVIDER IN DELAWARE

WAIVER CONSULTING GROUP'S START-UP ASSISTANCE SERVICE — DELAWARE NON-MEDICAL TRANSPORTATION SERVICES PROVIDER

We help drivers and transportation companies become certified providers of Medicaid-compliant transportation for individuals in Delaware's HCBS waiver system.

Scope of Work: