South Carolina - Respite Care Services — Licensing, Medicaid Enrollment and Startup Requirements
Last reviewed: 2026-09-10
South Carolina funds Respite Care Services primarily through the Community Choices (CC) Waiver and the Intellectual Disability/Related Disabilities (ID/RD) Waiver, administered by the South Carolina Department of Health and Human Services (SCDHHS). The service provides temporary, short-term relief care that allows an unpaid primary caregiver to step away while ensuring the waiver participant continues to receive necessary supervision, personal care, and support.
Before an agency can submit a Medicaid provider enrollment application to offer these services, it must first secure the appropriate operational license from the South Carolina Department of Public Health (SCDPH). South Carolina does not issue a standalone "respite" license; instead, providers must hold an active In-Home Care Provider license to deliver services in the participant's home, or a Community Residential Care Facility (CRCF) license to provide out-of-home, facility-based respite.
1. Service Definition and Scope
In South Carolina, Respite Care is defined as short-term care provided to individuals unable to care for themselves, furnished on a short-term basis because of the absence or need for relief of those persons normally providing the care. The service is designed to prevent institutionalization by supporting the informal caregiving arrangement.
The scope of service varies based on the delivery setting. In-home respite is delivered in the participant's primary residence, while out-of-home respite is provided in a licensed facility. Effective July 1, 2025, the SCDHHS HCBS Provider Manual explicitly outlines the scope for Respite in a CRCF, requiring facilities to manage 24-hour patient days and coordinate closely with Community Long Term Care (CLTC) or the Office of Intellectual and Developmental Disabilities (OIDD).
- In-Home Respite: Delivered in the participant's home by staff employed by a licensed In-Home Care Provider agency.
- Facility-Based Respite: Delivered out-of-home in a licensed Community Residential Care Facility (CRCF) contracted with SCDHHS.
- Unit of Service (CRCF): Defined as a 24-hour patient day, including the day of admission and excluding the day of discharge.
- Referral Mandate: Providers must accept or decline referrals from SCDHHS or OIDD within two working days to avoid losing the referral.
- Accessibility Requirement: Facility-based respite locations must be wheelchair accessible and equipped with a handicapped-accessible bathroom.
2. Regulatory and Oversight Agencies
The South Carolina Department of Health and Human Services (SCDHHS) is the state Medicaid agency responsible for funding, waiver administration, and provider enrollment. Within SCDHHS, the Community Long Term Care (CLTC) division and the Office of Intellectual and Developmental Disabilities (OIDD) manage specific waiver populations and authorize respite hours.
The South Carolina Department of Public Health (SCDPH)—formerly known as DHEC—is the regulatory body responsible for inspecting and licensing the underlying healthcare agencies and facilities. The South Carolina Department of Disabilities and Special Needs (DDSN) also plays a critical oversight role for providers serving the ID/RD waiver population.
- South Carolina Department of Health and Human Services (SCDHHS): Administers Medicaid waivers and enrolls providers (https://www.scdhhs.gov).
- South Carolina Department of Public Health (SCDPH): Issues In-Home Care and CRCF licenses (https://dph.sc.gov).
- South Carolina Department of Disabilities and Special Needs (DDSN): Oversees services for individuals with intellectual disabilities (https://ddsn.sc.gov).
- SCDHHS Phoenix Provider Portal: The system used for verifying participant eligibility and managing authorizations (https://phoenix.scdhhs.gov).
- South Carolina Department of Labor, Licensing and Regulation (LLR): Verifies nursing and professional licenses for clinical staff (https://llr.sc.gov).
3. Gatekeeping Prerequisites: Who Can Even Apply
South Carolina strictly requires providers to hold an active, appropriate state license before SCDHHS will accept a Medicaid enrollment application for Respite Care Services. There is no generic Medicaid respite certification that bypasses SCDPH licensure. If a provider loses their SCDPH license, they are immediately terminated as a Medicaid provider.
For out-of-home respite, the structural prerequisite is holding a Community Residential Care Facility (CRCF) license. For in-home respite, the prerequisite is an In-Home Care Provider license. If an agency intends to provide skilled nursing respite, they must obtain a Home Health Agency license, which is subject to South Carolina's Certificate of Need (CON) review process, creating a significant market-entry barrier for skilled respite.
- Licensure Prerequisite: Must possess an active SCDPH In-Home Care Provider or CRCF license prior to Medicaid enrollment.
- Certificate of Need (CON): Required only if the provider is applying as a Home Health Agency to deliver skilled nursing respite.
- Waiver Contracting: Must secure a contract with SCDHHS CLTC or OIDD to receive waiver participant referrals.
- Facility Zoning and Fire Clearance: CRCF applicants must pass local zoning and State Fire Marshal inspections before SCDPH will issue the facility license.
- Medicaid Termination Linkage: Pursuant to S.C. Code 44-70-10, failure to maintain the underlying SCDPH license results in automatic Medicaid termination.
4. Licensure and Certification Requirements
Agencies providing in-home respite must comply with SCDPH Regulation 61-122 (Standards for Licensing In-Home Care Providers). This regulation dictates the organizational structure, administrator qualifications, client rights, and mandatory policy manuals required to operate legally in the state.
Facilities providing out-of-home respite must comply with SCDPH regulations governing Community Residential Care Facilities. These rules mandate specific physical plant standards, including wheelchair accessibility, minimum square footage per resident, and strict environmental safety protocols.
- In-Home Care License: Governed by SCDPH Regulation 61-122, requiring a comprehensive initial application and policy review.
- CRCF License: Governed by SCDPH facility regulations, requiring physical plant inspections and architectural plan approvals.
- Administrator Qualifications: In-Home Care agencies must designate an administrator who meets state-defined educational and experience minimums.
- Annual Renewal: Both In-Home Care and CRCF licenses must be renewed annually through SCDPH to maintain legal operating status.
- Physical Plant Standards: CRCFs must maintain handicapped-accessible bathrooms and alert, oriented staff on-site 24/7.
5. Medicaid Provider Enrollment
Once licensed by SCDPH, the agency must enroll as a Medicaid provider through the SCDHHS provider enrollment portal. The enrollment process requires the submission of the active state license, ownership disclosure forms, and an executed provider agreement.
Providers must specifically enroll to serve the waivers that fund respite, such as the Community Choices (CC) Waiver or the ID/RD Waiver. Enrollment is not universal; an agency must be approved by the specific division (CLTC or OIDD) managing the target population.
- Enrollment Portal: Applications are submitted electronically through the SCDHHS Web Tool/Provider Enrollment system.
- NPI Requirement: Providers must obtain and link a National Provider Identifier (NPI) to their Medicaid enrollment.
- Division Approval: Must be approved by Community Long Term Care (CLTC) or the Office of Intellectual and Developmental Disabilities (OIDD).
- Revalidation: Medicaid enrollment must be revalidated every five years, or more frequently if mandated by SCDHHS.
- Electronic Visit Verification (EVV): In-home respite providers must register for and utilize the state-mandated EVV system for time tracking.
6. Staffing, Training and Background Checks
South Carolina requires all respite care staff to meet strict health, safety, and training standards before providing direct care. Agencies must maintain comprehensive personnel files proving compliance with SCDPH and SCDHHS mandates.
Direct care workers must pass state and national background checks and complete mandatory health screenings. If skilled care is provided, the agency must verify nursing credentials directly through the state licensing board.
- CPR and First Aid: All employed staff must hold Basic Life Support Certification, including Adult, Infant, and Child CPR with First Aid.
- Tuberculosis Testing: Staff must complete PPD Tuberculin testing in accordance with SCDPH Regulation 61-75 prior to client contact.
- Background Checks: Mandatory criminal record checks through the South Carolina Law Enforcement Division (SLED) and relevant abuse registries.
- Nurse Licensure Verification: If utilizing nurses, licenses must be verified via the SC LLR State Board of Nursing website and kept in personnel files.
- Orientation Training: Staff must complete agency-specific orientation covering client rights, incident reporting, and emergency procedures.
7. Documentation, Policies and Records
Providers must maintain rigorous documentation to support both their SCDPH license and Medicaid claims. SCDHHS requires providers to utilize automated systems mandated by the CLTC division to document the provision of services.
Agencies are responsible for verifying participant Medicaid eligibility upon accepting a referral and monthly thereafter. Failure to document eligibility or adhere to the authorized care plan will result in claim denials and potential recoupment.
- Eligibility Verification: Providers must verify Medicaid eligibility monthly using the Phoenix Provider Portal dashboard.
- Care Plan Adherence: Services must be delivered exactly as designated by the Case Manager regarding amount, frequency, and duration.
- Status Change Notification: Providers must notify the Case Manager within 24 hours if a participant is hospitalized, dies, or no longer needs respite.
- Service Logs: Must maintain daily documentation of all care and services provided, matching the billed units.
- Personnel Records: Must maintain files containing CPR cards, TB test results, background checks, and license verifications for all staff.
8. Billing, Rates and Claims
Respite services are billed to SCDHHS based on the authorized units in the participant's care plan. For CRCF out-of-home respite, the unit of service is a 24-hour patient day. For in-home respite, services are typically billed in 15-minute or hourly increments depending on the specific waiver.
All claims must be supported by prior authorization from the waiver case manager. Providers must use the state's Medicaid Management Information System (MMIS) and adhere to the billing codes and modifiers published in the current HCBS Provider Manual.
- Prior Authorization: Services cannot be billed unless explicitly authorized in advance by the CLTC or OIDD Case Manager.
- CRCF Billing Unit: Billed as a 24-hour patient day, including the day of admission but excluding the day of discharge.
- Annual Limits: Total respite days allowed per fiscal year (July 1 – June 30) are capped based on the specific waiver's service limits.
- EVV Integration: In-home respite claims must be supported by verified Electronic Visit Verification data to be paid.
- Claim Submission: Claims are submitted electronically via the SCDHHS portal using standard CMS-1500 formats or 837P transactions.
9. Approval Sequence and Timeline
Becoming a respite provider in South Carolina is a sequential process that cannot be compressed. An entity must first be legally formed and secure a physical location (especially for CRCFs) before applying for SCDPH licensure.
Only after the SCDPH license is in hand can the agency apply for Medicaid enrollment. The entire process, from initial facility inspection or policy review to receiving the first waiver referral, typically spans 4 to 9 months depending on the license type.
- Step 1: Entity Formation: Register the business with the South Carolina Secretary of State and obtain an EIN.
- Step 2: SCDPH Licensure: Submit policies, undergo inspections, and obtain the In-Home Care or CRCF license (3-6 months).
- Step 3: Medicaid Enrollment: Submit the provider enrollment application to SCDHHS with the active license (30-60 days).
- Step 4: Division Contracting: Execute agreements with CLTC or OIDD to become an authorized waiver provider.
- Step 5: Referral Acceptance: Begin receiving authorizations via the Phoenix portal and initiate services.
10. Common Denials and Survey Findings
SCDPH surveyors and SCDHHS auditors frequently cite providers for administrative lapses rather than direct care failures. A common critical finding is the failure to maintain the underlying state license, which triggers immediate Medicaid termination.
In the waiver program, providers are often penalized for failing to respond to referrals within the mandated two-day window, or for billing for services when the participant's Medicaid eligibility had lapsed because the provider failed to perform the required monthly check.
- Referral Timeouts: Losing referrals by failing to accept or decline them within the required two working days.
- Eligibility Lapses: Providing and billing for services without verifying the participant's monthly Medicaid eligibility in the Phoenix portal.
- Missing TB Tests: SCDPH citations for staff providing care before completing the Regulation 61-75 mandated PPD Tuberculin test.
- Expired CPR: Personnel files containing expired Basic Life Support/CPR certifications during an audit.
- Unreported Status Changes: Failing to notify the Case Manager within 24 hours of a participant's hospitalization or discharge.
11. Key Contacts and Resources
Providers must regularly consult official state resources to maintain compliance with changing regulations and billing codes. The SCDHHS HCBS Provider Manual is updated frequently, with major revisions typically taking effect on July 1 of each year.
Licensing questions should be directed to SCDPH, while enrollment and authorization issues are handled by SCDHHS and the specific waiver operating divisions.
- SCDHHS Provider Enrollment: Manages Medicaid applications and revalidations (https://www.scdhhs.gov/provider).
- SCDPH Healthcare Quality: Oversees In-Home Care and CRCF licensing (https://dph.sc.gov/professionals/healthcare-quality).
- Phoenix Provider Portal: System for eligibility checks and CLTC authorizations (https://phoenix.scdhhs.gov).
- SC LLR Board of Nursing: Portal for verifying nurse licensure for skilled respite staff (https://verify.llronline.com).
- DDSN Provider Network: Resources for agencies serving the ID/RD waiver population (https://ddsn.sc.gov/providers).
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