Delaware - Transitional Assistance Services — Licensing, Medicaid Enrollment and Startup Requirements
Last reviewed: 2026-08-15
In Delaware, Transitional Assistance Services (known as Community Transition Services or Nursing Facility Transition Services) are governed under the Division of Developmental Disabilities Services (DDDS) Lifespan Waiver and the Diamond State Health Plan-Plus (DSHP-Plus) 1115 Managed Care Waiver. The service reimburses one-time, authorized expenses to help individuals move from institutional settings into their own private community residences.
The biggest structural barrier to entry in Delaware is twofold based on the target population. For the DDDS population, you must successfully bid on an open Request for Proposals (RFP) via the DHSS Bonfire procurement portal to become an Initially Authorized Provider before Medicaid enrollment. For the DSHP-Plus aging/disabled population, Delaware operates a mandatory managed care system, meaning you must secure network contracts with the state’s two contracted Managed Care Organizations (MCOs) to receive referrals and payment.
1. Service Definition and Scope
Community Transition (or Nursing Facility Transition) covers one-time, non-recurring expenses necessary to establish a basic household when an individual transitions from an institution, nursing facility, or provider-managed setting to a private community residence where they hold a lease.
It explicitly excludes ongoing rent, utility bills, food, or entertainment items like televisions.
- Program Definition: Covers one-time, non-recurring expenses to establish a basic household for individuals transitioning to a private community residence.
- Covered Expenses: Includes security deposits, essential household furnishings, window coverings, utility set-up fees, moving expenses, and initial environmental cleaning.
- Excluded Expenses: Ongoing rent, utility bills, food, and entertainment items.
- Target Population: Individuals moving from an institution, nursing facility, or provider-managed setting to a private residence where they hold a lease.
2. Regulatory and Oversight Agencies
In Delaware, oversight is split between the state Medicaid agency, the developmental disabilities division, and contracted managed care organizations.
- Agency: Delaware Department of Health and Social Services (DHSS) is the umbrella cabinet department for all health and human services.
- Division: Division of Medicaid and Medical Assistance (DMMA) is the State Medicaid Agency administering the DSHP-Plus 1115 Demonstration Waiver and overseeing MCOs.
- Division: Division of Developmental Disabilities Services (DDDS) operates the Lifespan Waiver and approves the authorized network of DDDS HCBS providers.
- Managed Care Organizations (MCOs): Highmark Health Options and AmeriHealth Caritas Delaware administer DSHP-Plus long-term services and supports, handling prior authorizations and credentialing.
3. Gatekeeping Prerequisites: Who Can Even Apply
Delaware imposes strict structural preconditions before a provider can enroll to offer transition services. State Medicaid enrollment alone is insufficient without first passing procurement or managed care gates.
- RFP Procurement Gate (DDDS Waivers): Under DEL C 69 Title 29, entities must formally respond to the continuous open RFP titled 'Home and Community Based Service for Individuals with Intellectual and Developmental Disabilities' via the DHSS Bonfire portal.
- Qualified Provider Authorization Letter: For DDDS services, applicants must pass the Bonfire RFP evaluation to be issued this letter; the state Medicaid portal will reject enrollment without it.
- MCO Contracting Gate (DSHP-Plus): Because DSHP-Plus is a mandatory managed care program, providers must successfully pass credentialing and execute a contract with Highmark Health Options and/or AmeriHealth Caritas Delaware.
- Network Adequacy: If an MCO deems its network adequate for NFT services, they can decline your contract application.
- State Business Registration: Applicants must hold an active Delaware Division of Revenue Business License prior to applying through either the RFP or the MCOs.
4. Licensure and Certification Requirements
Delaware’s Division of Health Care Quality (DHCQ) does not require or issue a distinct clinical or facility license for Community/Nursing Facility Transition services. Because this is a financial-coordination and administrative service rather than direct medical or personal care, approval is based strictly on business registration, DDDS authorization, and MCO credentialing.
- Requirement: Delaware Division of Revenue Business License is the standard commercial licensure required for any entity doing business in the state.
- Requirement: DDDS Provider Qualification Instructions manual must be followed, submitting specific policies regarding conflict of interest, financial solvency, and incident reporting.
- Requirement: Requirements Summary Checklist must be submitted specifically in Microsoft Word format as dictated by the RFP instructions to pass the DDDS certification gate.
- Format Rule: PDF submissions of the Requirements Summary Checklist are a common cause of instant rejection.
5. Medicaid Provider Enrollment
Once authorized by DDDS or contracted with an MCO, providers must enroll in the state's Medicaid system to receive a provider ID and process claims.
- Portal: Delaware Medical Assistance Portal (DMAP), operated by Gainwell Technologies, is the central system for enrollment.
- Enrollment Type: Providers typically enroll as an Atypical Provider (without an NPI) for non-medical transition goods, though some use specific HCBS taxonomies.
- Application Document: The DDDS Authorization Letter must be uploaded into DMAP during the online enrollment workflow for the Lifespan Waiver.
- Requirement: Providers must revalidate their Medicaid enrollment through DMAP every five years to remain active in the MMIS system.
6. Staffing, Training and Background Checks
Staff coordinating transition services must meet state background check requirements and complete mandatory orientation modules to ensure participant safety and compliance.
- Check: DHSS Background Check Center (BCC) requires fingerprint-based state and federal background checks for staff with direct Medicaid participant contact.
- Check: Mandatory screening against the Delaware Adult Abuse Registry (AAR) and the Child Protection Registry (CPR).
- Training: DDDS applicants must complete the 12-session online 'Overview' modules and the specific HCBS Service Option module prior to final approval.
- Standard: Conflict of Interest Policy dictates that staff and agencies cannot financially benefit from the transition or own/lease the destination residence.
7. Documentation, Policies and Records
Because this service operates on a reimbursement model for actual costs incurred, meticulous financial and service documentation is required to survive state and MCO audits.
- Record: Providers must maintain a copy of the participant's approved Plan of Care and the exact itemized budget authorized by the Case Manager or Support Coordinator.
- Record: Original, legible store receipts, utility invoices, and moving company bills must be kept to prove actual costs incurred.
- Record: A copy of the client’s independent lease or rental agreement proving they are moving to a qualifying private residence.
- Policy: DMMA and MCO contracts dictate that all financial records, receipts, and service documentation must be retained for a minimum of 5 years, with some MCOs requiring 7-10 years.
8. Billing, Rates and Claims
Transition services are not billed at a flat rate; they are pass-through reimbursements for actual expenses up to a strict lifetime cap.
- Maximum Cap: DSHP-Plus sets a strict lifetime maximum of $2,500 per member for Nursing Facility Transition (NFT) services.
- Reimbursement Model: Providers bill the exact dollar amounts of the approved goods/deposits purchased on behalf of the member (Actual Cost Pass-Through).
- Billing System: Claims for elderly/disabled members are submitted to the MCOs; claims for DDDS waiver members are submitted to Gainwell via DMAP/PROMISE.
- Requirement: Mandatory Prior Authorization (PA) code must be generated by the care coordinator before any expense is incurred.
9. Approval Sequence and Timeline
The end-to-end approval process requires sequential steps through business registration, procurement or MCO contracting, and final Medicaid enrollment.
- Step 1: Obtain a Delaware Division of Revenue Business License (1-2 Weeks).
- Step 2: Submit the required proposal to the DHSS Bonfire portal for DDDS, or a Letter of Intent to Highmark and AmeriHealth Caritas for DSHP-Plus (4-8 Weeks).
- Step 3: Complete the mandatory online 12-session DDDS Orientation training modules (1 Week).
- Step 4: Submit the Atypical Provider application through the DMAP/Gainwell portal once holding the Qualified Provider Authorization Letter (30-45 Days).
- Step 5: Sign contracts and go through the MCO credentialing committees after receiving the DMAP provider ID for DSHP-Plus (90-120 Days).
10. Common Denials and Survey Findings
Applications and claims are frequently denied due to strict formatting rules during procurement and insufficient documentation during post-payment audits.
- Denial: Submitting the DDDS 'Requirements Summary Checklist' as a PDF instead of a Word Document causes instant rejection at the Bonfire portal stage.
- Denial: Applying to the DMAP portal for a DDDS waiver service before obtaining the 'Qualified Provider Authorization Letter'.
- Finding: Inability to produce original, itemized retail receipts for purchased furnishings during a post-payment audit (credit card statements are insufficient).
- Finding: Auditors frequently claw back payments if funds were used for excluded items like entertainment, monthly rent, or ongoing groceries.
- Finding: Providing transition items to an individual who ultimately discharges to a non-qualifying setting, such as another nursing home or provider-managed group home.
11. Key Contacts and Resources
Prospective providers should utilize the following state portals and MCO resources to initiate the enrollment and contracting process.
- Gainwell / Delaware Medical Assistance Portal (DMAP): medicaid.dhss.delaware.gov for the Provider Enrollment system.
- Gainwell Provider Call Center: 1-800-999-3371 for assistance with DMAP application technical issues.
- DHSS Procurement Portal (Bonfire): dhss.bonfirehub.com where the continuous DDDS HCBS RFP is hosted.
- Highmark Health Options Delaware: highmarkhealthoptions.com for DSHP-Plus MCO contracting and Provider Manuals.
- AmeriHealth Caritas Delaware: amerihealthcaritasde.com for DSHP-Plus MCO contracting and Provider Manuals.
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